| Frequently Asked Questions |
| 1. How do I contact America's marriagebridalgownd.com? |
| 2. What if I can't find a particular wedding gown/dress I'm looking for? |
| 3. How long does it take to process orders? |
| 4. Do you ship international? |
| 5. What is your Return Policy? |
| 6. How do I choose the size for my dress? |
| 7. What other colors you have for the dress style I like? |
| 8. Do I have to pay sales tax on my order? |
| 9. Can I pay by phone? |
| 10. Other questions? |
| Q:How do I contact America's Marriagebridalgown.com? |
A:America's Marriage Bridal Gown, 3500 Iowa Avenue, Riverside,CA 92507, USA.
email: admin@marriagebridalgown.com
Tel. 408-636-8266 (24/7/365).
*Store owners/resellers please contact us for details. *We are looking for sales reps worldwide, please contact us for details. |
| Q:What if I can't find a particular wedding gown/dress design I'm looking for? |
| A:If you like to have a wedding gown/dress design that we do not show here, please send us a picture of it and description of it. |
| Q:How long does it take to process orders |
| A:Once you place your order, we estimate that your order should ship in about three(3) weeks. |
| Q:Do you ship international?
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| A:Yes we do ship worldwide, including United Kingdom, Canada, Australia, Germany, Denmark, Netherlands, Italy, South Korea, Portugal, France, Sweden, Switzerland, Finland, Norway, Hong Kong, Spain, Japan, Singapore, and other countries and areas. |
| Q:What is your Return Policy? |
| A:With America's Marriagebridalgown.com your satisfaction is 100% guaranteed. |
| •Orders must be cancelled within 24 hours of placing the order. Our procedures necessitate that this policy be strictly enforced with no exceptions.For all Sweetheart Gowns bridal gowns, exchanges are permitted, but not refunds |
| •Please understand that purchases of any dresses from any other manufacturer of Wedding and Bridal Gowns; Mother of the Bride; Special Occasion Dresses; Bridesmaid; Prom & Evening; and Special Made Dresses are final. We regret that we can not permit exchanges or refunds on these items. |
| •Within 24 hours of your receipt of the item, call our office at 001-408-636-8266 to speak to one of our customer service representatives,Tell them the reason for your return.Once the merchandise arrives, mail the merchandise to: 3500 Iowa Avenue,Apartment #A102-A Riverside,CA 92507 |
| •You pay your return shipping costs |
| Q:How do I choose size for my dress? |
| A:On the dress style big picture order page, there is a size chart. You may choose the size number from the chart that fits. If you do not like to use the chart, or, no size from these size charts fit you, you may simply choose "my own size" and enter your own measurements (bust/waist/hip) in the "Additional Comment" area, without using the size chart. We offer plus/small sizes the same prices. |
| Q:What other colors you have for the dress style I like? |
| A:We offer almost any popular colors, for every style, including Gold, Lavender, Ivory, Navy, L Blue, Sage, White, Red Floral, Green Floral, Sky Blue, Carmine, etc. If you have a specific color you like, please email us or enter it in the comment area on order form and we will confirm with you. |
| Q:Do I have to pay sales tax on my order? |
| A:America's marriagebridalgown.com do not incur sales tax. |
| Q:Is my credit card safe? |
A:When your place an order from our online store, your credit card information is protected by our secure server. Our secure server software, together with your browser, strongly encrypts all of your personal information -- including credit card number, name, expiration date, and zip code -- so that it cannot be read by anyone else over the Internet.
The encryption process converts the characters you enter into coded data that is then securely transmitted over the Internet. The order information you sent will be received and decrypted by authorized persons only. |
| Q:Can I pay by phone? |
| A:America's marriagebridalgown.com wants you to feel completely comfortable that when you place an order: |
| • Online: You enter all of your information through America's marriagebridalgown.com online store. You can order 24 hours a day, 7 days a week. |
| • By Telephone:You enter all of the information except your credit card information online. We will keep your order on hold until you call or we call you. To complete your purchase, call us with your name and credit card information. Your call will just take a minute. You can verify your order on the phone if you like.
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| Q:Other questions/suggestion? |
| A:Send comments to: admin@marriagebridalgown.com |